Refund policy

Returns and refunds policy

Returns
You have the right to cancel or return your order within 14 days for any reason and without explanation. Your item must be in the same condition as you received it, unused, with tags and in the unmarked and undamaged original packaging. Climbing skins must neither be separated from the laminating film on the adhesive nor be cut to size. Upcycled products must not be worn. You will also need the receipt or proof of purchase.

Please note that returns must be sent at your own expense to the following address along with a C.A.M.P. USA Inc. issued Return Authorization Number: 

C.A.M.P. USA Inc.
16050 Table Mountain Parkway
Suite 600
Golden, CO 80403
USA

Request a Return Authorization Number by emailing us at contour@camp-usa.com. 

Damage and problems
Please inspect your order immediately upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item. This way we can evaluate the problem and correct it.

If you have any questions about returns, you can contact us at any time at contour@camp-usa.com.

Exchange
The quickest way to make sure you get what you want is to make a separate purchase for the new item once you have received approval and a Return Authorization Number from C.A.M.P. USA Inc. for the return and refund of your original order.

Exceptions / Non-returnable items
Certain types of items cannot be returned, such as custom-made items (such as special orders or personalized items). We also do not accept returns of hazardous goods, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item. Unfortunately, we cannot accept returns on discounted items or gift cards.

Refunds
We will notify you once we have received and inspected your return and will inform you whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 working days have passed since your return was approved, please contact us at contour@camp-usa.com.